The Week's Features
Following leading brands can positively impact bottom line
The industry lacks written laws that say so
More than 60 tow trucks take part in 66-mile memorial
Company will have three units on display at Expo
Sliding rotator and a 35-ton wrecker will be in Expo booth
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Dec. 4-7, 2019


American Towman Magazine Presents the Week in Towing December 11 - December 17, 2019

Be Proud of What You Do

11 204cfBy Randall C. Resch

As a technical writer for American Towman and the towing and recovery industry, I get on the Internet daily to research tow truck activity around the world to see what's happening in the wacky world of towing.

Towing and recovery professionals are rough-and-tumble personalities that, as a whole, are God-fearing, law-abiding citizens operating their businesses within the letter of the law.

However, for those few tow companies not doing what's right, the media takes license to beat us up. As the saying goes, "When I do something right, no one remembers; when I do something wrong, no one forgets."

They'll make the industry look as though we're all "a bunch of yahoos" out to steal cars, gouge the motoring public and get rich by deceit. It only takes one media report to blow things beyond proportion.

That's not the case. Perhaps a small pep talk is in order.

Living the Flip Side

We're lucky to have a flip side of daily news reporting about tow companies and the services they provide, especially as it regards Mother Nature. With much of America locked in harsh weather conditions, I'm seeing higher than usual reporting of tow truck operators doing great things to help keep motorists rolling.

Here's the way I see it: If you're a professional, law-abiding tow company owner operating within the guidelines of the law, you and your team are providing an incredible and necessary service to your community's motorists. Imagine a world without tow trucks and the services you provide. The world would come to a complete stop ... and there would be total chaos.

Parking lots would jam. Highways would turn into parking lots. People couldn't commute to work. Simple tasks like going to the grocery store or picking up kids from school wouldn't happen without highways and city streets free from disabled and wrecked vehicles.

While news reports are lined with wrongful actions of a few dishonest and unscrupulous towers, for the rest of us, know this: you're all heroes for what you do. There's no comparing your actions to other vocations. Few others brave howling winds, driving rain and extreme cold to serve. When someone spins out on a slippery, ice-covered roadway or if a motorist gets distracted and crashes into another motorist, they most likely will need a tow truck to get them to a shop or home.

If a motorist is DUI, parks illegally and violates the law or appropriate signage, it's not the towers fault that their vehicles are towed or impounded. We're only providing the service.

So, when I read mostly bad press involving tow truck incidents, I realize that bad press comes with the territory. It's no different than some rogue cop working outside his agency's guidelines or the law. But when you're thinking professional, you act professional. I believe in the industry's varsity players and support you proudly and wholeheartedly.

It's too bad that the acts of an unscrupulous few tarnish all of your good work, but I believe in the good you do. I believe in you being there to help at times when help is needed most. Towers put their lives on the line each and every day to help complete strangers. It's in our hearts; it's who we are. To me, that's an honorable mission we strive to provide.

Randall Resch is American Towman's and Tow Industry Week's Operations Editor, a former California police officer, tow business owner and retired civilian off-road instructor for Navy Special Warfare. Randall is an approved instructor for towers serving the California Highway Patrol's rotation contract. His course is approved by the California law enforcement community. He has written over 500 industry-related articles for print and on-line, is a member of the International Towing & Recovery Hall of Fame, and, a recipient of the 2017 Dave Jones Leadership Award.
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RECOVERY ROUNDUP: +100 MPH Mangled Porsche Lodged in Building in Jersey: Accurate Towing Service to the Rescue

--Charles Duke
By Don Lomax
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After a long day, what’s your favorite way to wind down?
Throw back a couple of “shots”
Watch TV, music, do social media, read
I never get to “wind down”
Video games
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Editor: Charles Duke
Managing Editor: Brendan Dooley
Media Director: William Burwell
ATTV Editor & Anchor: Emily Oz
Advertising Sales (800-732-3869):
Dennie Ortiz x213, Ellen Rosengart x203,
William Burwell x208, Peggy Calabrese x202
Content Management: Henri Calitri
Site Progr., Graphics & Video: Ryan Oser
ATTV Technical Production: OMG National
Wrecks + Recovery Editor: Jim "Buck" Sorrenti
Operations Editor: Randall C. Resch
Tow Business Editor: Brian J. Riker
Tow Illustrated Editor: George L. Nitti
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December 11 - December 17, 2019
Family and co-workers are mourning the loss of Zach Johnson, 24, who was killed on the job early Monday. Image- nbcdfw.com.


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Don't Miss It!
The American Towman Academy will feature seven conferences totaling 29 seminars during the American Towman Exposition in Atlantic City, New Jersey, at the Atlantic City Convention Center. Conferences on: Towing & Recovery; Business Operations; Building Revenue; Insurance; Repossession; Safety; and Police Towing will be featured. See the complete lineup of seminars at atexposition.com.

atexposition.com
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December 11 - December 17, 2019
More than 60 Maryland tow trucks and service vehicles honor fallen towman David Alvarez in a 66-mile memorial drive on Nov. 23. Image - Jim & Vicki Beatley, Past and Present Towing, Laurel, Maryland.
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American Towman Exposition Gallery
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Rate how they handled this recovery
Great job on a challenging recovery.
Hit all the basics on this one. Thumbs up.
Creative approach on this recovery. Good job.
I would approach this recovery differently.
Vehicle(s) could be rigged more efficiently.
More trucks were needed.
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December 11 - December 17, 2019
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NORTHERN - Sturgeon Bay, WI
$85
(pop. 9,144)

SOUTHERN - Flowood, MS
$125
(pop. 7,823)

EASTERN - Burlington, NJ
$90
(pop. 9,920)

WESTERN - Orland, CA
$225
(pop. 7,291)

Light-Duty nonconsensual tow rates as provided by Police Towers of America.
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December 11 - December 17, 2019
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December 11 - December 17, 2019
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December 11 - December 17, 2019
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December 11 - December 17, 2019
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December 11 - December 17, 2019
Tim Russi, former Ally Financial president of auto finance, joins repossession management firm Resolvion.
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