The Week's Features
News reports note uptick in tower activity downtown
Motorist awareness of the law touted on truck
Roadside steps to increased safety awareness
New design makes down-driveway hookups easier
Puts cap on assets; forces four off board by end of year
Digital Edition
Click Here
Events
AT ShowPlace
Las Vegas, NV.
May 9-11, 2018
Tow Expo Dallas
Dallas, TX.
August 16-18, 2018
AT Exposition
Baltimore, MD.
Nov. 16-18, 2018
Don't Miss It!
American Towman Operations Editor Randall Resch instructs on avoiding sloppy actions on-scene, questionable vehicle operations and chances that tower’s repeatedly take. His seminar, “Wreckers in Trouble,” will take place during Tow Industry Week, May 9-12 at the South Point Hotel & Casino in Las Vegas, Nevada. atshowplace.com

atshowplace.com
logotype
Translate Language  
American Towman Magazine Presents the Week in TowingFebruary 21 - February 27, 2018
hd-rates

Dispatchers and Driver Favoritism

tow 7b627By Randall C. Resch

The issue of dispatchers displaying driver favoritism again raises its ugly head.

Favoritism in any company—whether real or imagined—grates against morale, operations and tempers. Management must immediately address the cause to prevent rebellion amongst driver ranks.

Two dispatchers were openly accused of dispatching calls outside rotation to other drivers on three occasions, although these companies all dispatch calls on a rotation list basis. Drivers blamed their dispatchers for playing favoritism toward other drivers.

On the surface, the process doesn't appear a tough problem to solve. Management should quickly determine if a dispatcher's actions were justifiable when choosing to go out of rotation. There are justifiable reasons that rotation can't work for all scenarios.

Who's In Charge?
Some drivers are bound to whine and sniffle that they're not getting their share of gravy jobs or recovery work; that's the nature of the industry. However, when it comes to dispatching out of order, drivers aren't aware of details that come with each individual call that causes rotational change.

Tow owners should set rules as to how drivers and dispatchers interact. Drivers typically have no direct contact to what tow and dispatch activity is occurring. If drivers are sitting in the driver's room, they won't know what's going on. It's easy to feel they've been intentionally overlooked when that isn't the case.

A company's employee handbook should have written policy addressing dispatch activity and who's in charge of truck and driver movement. Employees should know what's required of them with management firmly supporting dispatch.
Translate Page
Contact Us

WreckMaster President Justin Cruse said that the WreckMaster Convention will bring together towers from all over North America to provide a unique and beneficial opportunity to broaden knowledge.
© 2018  Tow Industry Week/American Towman Media, Inc.